Welcome to PureDezires! We’re thrilled that you’ve chosen to shop with us. Our shipping policy is designed to provide you with all the information you need regarding shipping, delivery times, and related matters. Please take a moment to review this policy before making your purchase. If you have any questions or need further clarification, feel free to contact our customer support team at info@puredezires.com.
1. Order Processing Time:
- All orders placed on our website will be processed within 1-2 business days. This processing time may vary during peak seasons or promotional periods, so please check the homepage for any updates.
2. Shipping Methods:
- We offer the following shipping methods:
- Standard Shipping: Estimated delivery time of 5-7 business days within the continental United States.
- Express Shipping: Estimated delivery time of 2-3 business days within the continental United States.
- International Shipping: Delivery times vary depending on the destination country, typically ranging from 7-21 business days. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
3. Shipping Costs:
- Shipping costs will be calculated at checkout based on the selected shipping method, delivery location, and the total weight and dimensions of your order. We may offer free shipping promotions during certain periods, so keep an eye out for those.
4. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow 24-48 hours for the tracking information to update.
5. Shipping Restrictions:
- We currently ship to addresses within the United States and select international destinations. If you have questions about shipping to a specific location, please contact our customer support team.
6. Lost or Stolen Packages:
- PureDezires is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim. We will provide assistance in resolving the matter to the best of our ability.
7. Shipping Address:
- It is the responsibility of the customer to provide accurate and complete shipping information during checkout. Please double-check your shipping address to ensure timely and accurate delivery. PureDezires is not responsible for orders shipped to incorrect or incomplete addresses.
8. Shipping Updates:
- We will keep you informed about the status of your order via email. You will receive notifications regarding order confirmation, shipment tracking, and delivery updates.
9. Returns and Exchanges:
- For information on our returns and exchanges policy, please refer to our Return Policy.
10. Contact Information:
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: info@puredezires.com
- Phone: +91-85880 85221
Thank you for choosing PureDezires. We appreciate your business and look forward to serving you with high-quality products and excellent customer service. Happy shopping!